RETURNS & EXCHANGES

SOUTH AFRICAN RETURNS & EXCHANGES

We always give our best when producing your clothes, but sometimes things are just not meant to be! So don’t worry if something doesn’t fit, you can return it within 10 days!

You just have to make sure the garment is in a sellable condition. We ask that items are returned clean, unworn and have all their tags on. Make-up and skincare products cannot be returned for hygiene reasons.

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

Please note that there will be a R100 surcharge on items that need to be returned/exchanged. The fee will be deducted from the garment’s purchase price before we give you its refund or we will send an Invoice for EFT payment. 

Returns and exchanges on SALE items will have an additional R100 surcharge on top of the sale price. 

HOW DO I RETURN MY PURCHASE? 
- Email us at studio@marethcolleen.com naming the product and provide us the reason why you’d like to return your order.

- We will arrange collection with our courier services so please confirm collection date and address. 

- Then pack your purchase in the original package sent to you with your order. 

- Send it to Unit A019 The Palms Centre, 145 Sir Lowry Rd, Foreshore, Cape Town, 7925

- Refund will be given approximately within 14 working days after your package reaches us